1. WHERE WE DELIVER TO
We currently deliver our products from Beerwah to Doonan, and Noosa. Free delivery applies to all orders. If your suburb or postcode isn’t listed, please contact us on1300 139 417 to double check. To avoid confusion, we currently deliver to these postcodes: 4559, 4558, 4557, 4556, 4555, 4553, 4551, 4550, 4519, 4575, 4560, 4572, 4564, 4561, 4518, 4552, 4554, 4565, 4562, 4563, 4566, 4567, 4573
2. SHIPPING & DELIVERY POLICY
Providing your order meets our day before, 2PM EST cut off time (and we have not already sold out), we will deliver your order the next day. Deliveries are made to residential and commercial properties between 12.00pm and 5.30pm, Monday to Friday. We cannot provide a smaller window of delivery due to the nature of our business but we encourage you to contact us on firstname.lastname@example.org or by phone on 1300 139 417 on the day of delivery for more information.
We strongly recommend you use a business address if there is a chance the recipient is not likely to be home. It is preferable that the recipient be available to receive the delivery on the day of delivery. If no one is available to accept the delivery, then the box will be left outside the residence in a cool, shaded area.
Whilst every effort is made to adhere to the above delivery schedule, we sometimes use external couriers for all our deliveries, and occasionally situations arise which are out of our control resulting in slight delays in the above time frames. We cannot accept responsibility for these unfortunate events, but assure you that every effort is made to ensure your goods arrive on time.
3. UNATTENDED DELIVERIES
4. INCORRECT ADDRESS PROVIDED
5. ORDER STATUS & TRACKING
Please avoid calling us to check on your order. You can track your order online.
We will always contact you if there is any issue delivering your order.
6. MODE OF PAYMENTS
We accept payments via VISA/MASTER credit and debit cards, American Express and PayPal. Please visit www.paypal.com for more information. We do not accept cash on delivery.