1. WHERE WE DELIVER TO

We currently deliver our products from Beerwah to Doonan, and Noosa. Free delivery applies to all orders. If your suburb or postcode isn’t listed, please contact us on1300 139 417 to double check. To avoid confusion, we currently deliver to these postcodes: 4559, 4558, 4557, 4556, 4555, 4553, 4551, 4550, 4519, 4575, 4560, 4572, 4564, 4561, 4518, 4552, 4554, 4565, 4562, 4563, 4566, 4567, 4573

2. SHIPPING & DELIVERY POLICY

Providing your  order meets our day before, 2PM EST cut off time (and we have not already sold out), we will deliver your order the next day. Deliveries are made to residential and commercial properties between 12.00pm and 5.30pm, Monday to Friday. We cannot provide a smaller window of delivery due to the nature of our business but we encourage you to contact us on hello@sweetlifeboxes.com.au or by phone on 1300 139 417 on the day of delivery for more information.

We strongly recommend you use a business address if there is a chance the recipient is not likely to be home. It is preferable that the recipient be available to receive the delivery on the day of delivery. If no one is available to accept the delivery, then the box will be left outside the residence in a cool, shaded area.

Whilst every effort is made to adhere to the above delivery schedule, we sometimes use external couriers for all our deliveries, and occasionally situations arise which are out of our control resulting in slight delays in the above time frames. We cannot accept responsibility for these unfortunate events, but assure you that every effort is made to ensure your goods arrive on time.

3. UNATTENDED DELIVERIES

Due to the sheer volume of deliveries, we are not always in a position to contact gift-recipients and/or other parties by phone if/when the requested delivery location is unattended and/or to obtain further delivery instructions. It is important the customer provides clear and accurate delivery instructions when placing their order.
We retain records for proof of delivery, and are exempt from any liability or responsibility for loss or damage arising as a result of parcels being left safely and securely at unattended premises and/or due to an incident arising from ‘returned, melted, infested or undelivered’ products.

4. INCORRECT ADDRESS PROVIDED

Should the delivery address supplied by the customer be incorrect or insufficient details provided, we cannot accept any responsibility for any loss experienced. It is the obligation of the customer to supply accurate details at the time of order.
When supplied with an incorrect address, the box will be re-directed to The Posy Co HQ and disposed of as products no longer remain fresh. It is our commitment that all products be delivered at the highest quality and a decision will be made to dispose of re-directed products, once returned, at our discretion.
Re-delivery on the same day will not always be guaranteed. In the case of a wrong or non-complete delivery address, It is the customer’s responsibility to decide on whether they would like to purchase another box and have it delivered to the correct address on a different day. If the customer chooses to re-deliver the original box, an additional delivery fee of $9.95 will apply, and is payable prior to re-delivery occurring.
In the case of a wrong or non-complete delivery address, the customer will lose the monies spent on both the dessert box, add-ons and delivery.

5. ORDER STATUS & TRACKING

Please avoid calling us to check on your order. You can track your order online.

We will always contact you if there is any issue delivering your order.

6. MODE OF PAYMENTS

We accept payments via VISA/MASTER credit and debit cards, American Express and PayPal. Please visit www.paypal.com for more information. We do not accept cash on delivery.